Sessions
Subject to Change
Monday, October 13
2:30pm - 4:30pm
1: Patient Experience
2: Solution Design: Building an Enduring Success Framework
for your Interactive Patient Care System
3: Care Continuum/Passport
4: Integrations (Electronic Whiteboard, Meal Ordering,
Temperature Controls, and more)
5: EMR Integration
Tuesday, October 14
8am - 8:20am
8:20am - 9:30am
9:30am - 10am
3:30pm - 4:30pm
Opening Keynote
No Time to Care: Improving Patient Engagement & Satisfaction in 60 Seconds or Less
Charles Kunkle, RN, MSN, Director of Emergency/Critical Care Services - St. Mary Medical Center
Wednesday, October 15
*CEUs will be available for select sessions
Welcome Keynote
Tom Klopack, CEO - Skylight Healthcare
Pre-Conference Workshops
Edison Room J/K
Wilder Room E/F
Spreckels Room A
Wilder Room G/H
Spreckels Room C
General Sessions
Solutions Design - Ensuring Success Metrics for your Skylight Implementation
Lisa Romano, Chief Clinical Officer - Skylight Healthcare
Morning Keynote
Best Practices for Achieving and Sustaining High Patient Satisfaction: A holistic framework and practices to enhance patient experience and sustain high patient satisfaction over time
Joan Meadows, RN, MSN, Senior Director of Educational Services - The Advisory Board
All General Sessions held in the Empress/Regent Room
Tracks
Track 2: PATIENT EXPERIENCE
Spreckels Room
Track 1: INNOVATION
Edison Room
10:30am - 11:30am
11:30am - 12:20pm
1:30pm - 2:15pm
2:20pm - 3:10pm
EMR Integration: Lessons Learned for Streamlines Clinical Workflows and Patient Education
Innovation in Pain Management: Strategies to Enhance the Patient Experience and Improve HCAHPS
Reducing Readmissions: Supporting Patients throughout the Continuum of Care
Patient Safety: Empowering Patients and Improving the Quality of their Stay
Breaking the Barriers: Leveraging Skylight to Keep Patients Informed and Engaged
Online Retail and Pharmacy: Generating New Revenue and Delivering Personalized Care
Comfort, Quiet and Relaxation: Creating an Environment of Healing and Patient Satisfaction
Patient Communication and Staff Responsiveness: Driving Success in Patient Expectations and Feedback
General Sessions
8am - 9am
9am - 9:45am
11:50am - 12:00pm
Developing Informed Workflows: Impacting Patient Perceptions and Involvements in their Care
Skylight 2014 Year in Review and Future Development
Closing Remarks
Tom Klopack, CEO - Skylight Healthcare
All General Sessions held in the Empress/Regent Room
Tracks
Track 2: PATIENT EXPERIENCE
Spreckels Room
Track 1: INNOVATION
Edison Room
Interactive Meal Ordering: Streamlining Hospital Food Services to Increase Patient and Family Satisfaction
10:15am - 11am
11:05am - 11:45am
Enhancing the Patient Care Continuum
Patient and Staff Satisfaction: Closing the Loop to Successfully Streamline Workflows and Service Requests
Afternoon Keynote
Cutting the Cord: The ROI of Healthcare Technology
Steven Steinhubl, MD, Director of Digital Medicine, Cardiologist - Scripps Clinic